Refund policy

Effective Date: August 5, 2026

Thank you for shopping at Puja Circle (pujacircle.com). We take utmost care in curating and packing our products to ensure they reach you in perfect condition. Please review our policy regarding returns, replacements, and refunds below.

1. Eligibility for Returns & Replacements

Due to the sacred and consumable nature of many of our products (such as food items, kumkum, oils, and perishable or delicate ritual components), we generally do not accept returns unless the item meets one of the following criteria:

 * Damaged or Defective Items: The product arrived physically damaged, broken, or leaked.

 * Incorrect Items: You received a product entirely different from what you ordered.

2. Reporting Window

If you receive a damaged, defective, or incorrect item, you must notify us within [48 hours / 7 days] of delivery at [Insert Support Email or WhatsApp Number]. Please include:

 * Your order number.

 * Clear photographs or an unboxing video showing the damaged or incorrect product and its packaging.

3. Resolution Process

Upon verifying your request, we will arrange for a replacement of the affected item at no additional shipping cost, or issue a full/partial refund to your original payment method, depending on product availability.

4. Non-Returnable Items

The following items cannot be returned or refunded unless received in a damaged state:

 * Opened or used consumable items (incense, camphor, oils, powders, food offerings).

 * Customized or personalized subscription kits once dispatched.

5. Cancellations

You may cancel your order before it has been dispatched from our fulfillment center by contacting our customer support team. Once an order has been shipped, it cannot be canceled, but you may refuse delivery if it arrives heavily damaged.